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Europcar NZ

Europcar NZ - Rental Contract Terms & Conditions

Rental Contract

All rentals are subject to the terms and conditions of the rental agreement.

Credit cards

Europcar Asia Pacific accepts all recognised major credit cards including Visa, Mastercard, Bankcard, American Express and Diners Card. Europcar Asia Pacific do not accept debit cards. The credit card used for payment of the rental must be in the renters name and embossed on the front of the card. The renter’s signature must appear on the back of the card. Renters under 25 as well as renters of 4WD and Luxury vehicles must present a credit card on arrival.

Rental Days

At Europcar Asia Pacific our days are based on 24-hour periods rather than calendar days. Every additional hour is calculated at one third of the daily rate. A grace period of 59 minutes is offered.

Kilometre restrictions

· Unlimited Kilometres

One Way Rentals

The one way rental matrix, attached, is a simple guide for minimum of rental days.

Multi Hire Rentals

· Clients wishing to rent a vehicle from multiple locations across New Zealand can now do so at an even more competitive rate. Each rental must be a minimum of three days with a total minimum, of 7 days.

· A separate voucher must be issued for each rental. Agents must indicate on the reservation request that the multi-hire rate has been applied. Available on prepaid bookings only.

Ferry Information & Fees

· Although the client leaves their vehicle in each Island, we treat an ‘Auckland to Christchurch’ hire as a two leg booking. Two reservations must be made if the client is travelling from South to North Island or vice versa.

· Clients check on to the ferry in a very similar fashion to an airplane. The baggage is checked on and they board the ferry.

· They drop their first car at the end of the one Island and pick-up a new car in the other Island. (This saves the client at least $180 (NZD) to transport car.

· A fresh vehicle is provided when clients disembark the ferry on the other side.

· If the car is taken across on the Ferry all repositioning fees will be passed onto the client directly.

Rental Contract Terms & Conditions cont.

Refunds

Refunds are NOT permitted on wholesale products once rental has commenced.

Maps

All customers are supplied with a map free of charge.

Petrol Information

The vehicle is rented with a full tank of petrol. Similarly, the renter is asked to return the vehicle with a full tank of fuel. If the vehicle is not full of fuel upon return a refuelling charge applies.

Driving Restrictions

1.0 You must only use the Vehicle on a surface which is sealed and which is not in an area or in a use excluded in 1.2.

1.1 You may use the Vehicle on a gazetted road, if it is a 4WD and which is not in an area or in a use excluded in 1.2.

1.2 In New Zealand you must not drive or take on the following roads:

a) Ball Hutt (Mt Cook);

b) Skippers (Queenstown);

c) 90 mile beach (Northland);

d) All roads north of Colville on the Coromandel Penninsula, the Tapu to Coroglen road (all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito.

e) On the following Highways on the South Island between the hours of 2200 and 0600 (local time) from the 1^{st June until 30th October:-}

^{i) State Highway 6 between Twizel and Queenstown;}

^{ii) The Milford Road between Te Anau and Milford Sound;}

^{iii) The west coast road between Franz Joseph and Wanaka; and}

^{iv) Arthur’s Pass}

^{Without the Owner’s written consent on or before the commencement of the Rental Period; and}

^{v) on beaches or through streams, dams, rivers, or flood waters;}

^{vi) on flood prone roads or any roadway where the Police or any other Government authority have issued a warning or caution.}

^{Drivers Licenses}

Driver’s license must be valid for the period of rental and must be in English.

Probationary licences are not acceptable nor are photocopies.

Europcar Asia Pacific accepts all international drivers’ licences when accompanied with a license of origin.

For identification purposes, we also require clients to provide their credit card details.

Photocopies of credit cards are not acceptable as ID

^{Additional Drivers}

When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection. Additional drivers are chargeable at $3.70 (NZD) per driver, per day for the duration of the rental period.

^{Rental Contract Terms & Conditions cont.}

^{Age charges and restrictions}

^{A customer must be at least 21 years of age to be eligible to rent a car from Europcar Asia Pacific and must carry a full licence (not probationary). However, there are restrictions for renters under the age of 25.}

^{21-24yr olds must be a credit card holder}

^{21-24yr olds must pay age excess of A$13.20 per day}

^{21-22yr olds cannot reduce their Damage Liability}

^{21-22yr olds cannot hire any vehicle larger than CCAR}

^{23-24yr olds cannot hire any vehicle larger than an ICAR}

^{A minimum age of 25 yrs is required for 4WD and luxury/prestige vehicles.}

^{All 4WD, Luxury and Prestige hirers must hold a credit card}

^{Ski Racks / Snow Chains}

^{· $50.63 (NZD) each rental (available at all locations during winter May to October)}

^{· NZ will provide a skierised car for ski racks and chains. Available for all vehicles except for the Ford Transit (IVAR) which cannot take Ski Racks.}

^{· Cars are fitted with roof racks and chains are in the boot.}

^{Vehicle Return and Replacement}

^{· You must return your vehicle to Europcar to the place, on the date and by the time shown at the commencement of the rental period.}

^{· If you return the vehicle to a location other than that was shown on at the commencement of the rental period, a ‘drop fee’ may apply. If a ‘drop fee’ applies you must pay it at the end of the rental period}

^{· If you return the vehicle to any place other than a Europcar location, or if the Europcar location is not open, you will be deemed by Europcar to have returned the Vehicle when Europcar takes possession of the Vehicle keys. The rental charges will continue and you will be responsible for the vehicle until such time as Europcar deem the vehicle to have been returned. You must pay all additional rental charges.}

^{· Europcar may request the immediate return of the vehicle, or Europcar may repossess the vehicle without notice. You must also pay Europcar any cost it incurs in the repossession of the vehicle as well as all costs and charges under the rental agreement.}

^{· Europcar reserves the right to not replace the vehicle if the vehicle or third party property is damaged before the rental period expires.}

^{Baby Seats}

^{· Europcar Asia Pacific provides Baby Capsules (Birth to approx 9 months), Baby Seats (approx 9 months to approx 3 years) and Booster Seats (approx 3 years+).}

^{· Baby seats are required to be pre-booked to ensure supply upon arrival. The cost is $5.63 (NZD) per day or a maximum charge of $39.55 (NZD).}

^{Security Bond}

When the rental has been prepaid, Europcar Asia Pacific will imprint the credit card and Pre-Authorise the deposit of $350.00 (NZD) from your clients credit card upon collection of the vehicle to cover additional charges such as fuel etc. This deposit is to be paid by any internationally recognised credit cards. NO CASH DEPOSIT IS ACCEPTED.

 

^{Damage Protection}

^{When hiring vehicles, clients are liable for damage: this means that we will charge a Damage Liability Fee (DLF) in the event of an accident or incident involving a Europcar vehicle. This fee is charged regardless of whom is at fault and the amount of damage.}

^{We require that all vehicles be returned in the same condition in which they received it, except for ordinary wear and tear. If the vehicle is returned damaged, the customer is liable and required to pay the Damage Liability Fee (DLF).}

 

VEHICLE	MAKE & MODEL (or similar)	Standard DLF	Total Protection Package	Reduced DLF
ECMR	Daewoo Kalos	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
CDAR	Mitsubishi Lancer	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
IDAR	Holden Astra	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
FDAR	Holden Commodore	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
EFAR	Holden Cruze	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
CFAR	Mitsubishi Airtrekl	$2813.00 (NZD)	$28.38 (NZD)	$1012.50 (NZD)
IFAR	Toyota - RAV4	$2813.00 (NZD)	$28.38 (NZD)	$1012.50 (NZD)
FFAR	Mitsubishi Pajero	$2813.00 (NZD)	$28.38 (NZD)	$1012.50 (NZD)
PVAR	Toyota Previa	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)
IVAR	Ford Transit	$2813.00 (NZD)	$24.55 (NZD)	$337.50 (NZD)

^{WHT (Windscreen, Head lights and Tyres) – This is an option included in the Total Protection Package.}

^{FW & T (Fair Wear & Tear) – This is classified as very minor damage that is deemed reasonable during the rental of a vehicle. Damage charges will not apply; this includes chips up to 2mm radius (no dent), scratches up to 10mm length and 1mm width (no dent) or any scratch that can be polished out.}

 

 

^{There are a number of special conditions where you will be responsible for all costs to repair the vehicle. Some conditions are:}

^{· Rectifying tyre punctures, windscreen or headlight damage unless WHT is purchased}

^{· Damage caused or contributed by Breach of the Rental Agreement}

^{· Vehicle is submerged in water}

^{· Driving off road, Driving on beaches and/ or dry river beds}

^{· Proven to be drink driving}

^{· Damage caused deliberately or recklessly}

^{· Damage to under body and overhead or roof damage}