|
Camperman Australia Group Pty Ltd Terms and Conditions for the period of First of April 2009 to Thirty First of March 2010
1. DEFINITIONS: The following definitions apply for these Terms & Conditions for Camperman Australia Group Pty Ltd. Camperman Australia Group Pty Ltd is herein referred to as CAMPERMAN. The Travel Agent is herein referred to as the AGENT. The Client (Renter) is herein referred to as the HIRER.
2. VEHICLE CHECK IN TIME: Vehicle pick-up and drop-off must be between 10:00am and 3:00pm weekdays or between 8:00am and 11:00am Saturdays. Sunday vehicle pick-up and drop-off is by prior arrangement ONLY. On Saturdays, please arrive at least an hour prior to the depot closing time (closing time is 12:00pm).
3. Vehicles returned late will be charged a late fee of $150.00. Plus the day rate applicable for that rental day. A client returning one day or more days late will be liable for a penalty rate of $150.00 per day plus Campermans loss of revenue and accomodation for its client waiting for the late campervan if required.
4. After hours pick-up and drop-off may be made by prior arrangement at a cost of AUD$100.00, payable on pick-up or drop-off. All depots will be closed on Sundays, Christmas Day, Boxing Day (26 December), New Years Day and Good Friday. Easter Monday.
5. ADMINISTRATION/RESERVATION: Monday to Sunday: 8:00am to 8:00pm.
6. HELPLINE: CAMPERMAN Head Office offers a 7-day-a-week Australia-wide help and information service. Please call TOLL FREE on 1800 216 223 for on-road service. Any problems associated with the vehicle, including equipment failure, must be reported to CAMPERMAN as soon as possible and within 24 hours in order to give CAMPERMAN the opportunity to rectify the problem during the rental period. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
7. MINIMUM DAY RENTALS: Minimum rental for Jades and Jesse model campervans are 7 days. Excluding May and June which is 10days. Family 5 berths are 7 days. Motor Homes minimum is now seven days.
8. Between Depots All One-Way rentals between depots are for a minimum of 10 days.
9. ONE WAY RENTALS: There is a one way pick up or drop off fee of $250.00 for all pick up and drop offs at Airlie Beach and Townsville. There is no extra charge for One-Way rentals from or to our other depots
10. MULTIPLE RENTALS: May be combined to qualify the HIRER for the longer-term rental rates. i.e.: One 12-day rental plus one 9-day rental qualifies for the 21-day rate. The time period between rentals must not exceed one calendar month.
11. RENTAL TIME EXTENSIONS: Rental time extensions or drop-off location changes are at the discretion of the Management and rely entirely on future demand and availability. Any request for an extension MUST be communicated as soon as practicable and possible and must be approved with Head Office on 1800 216 223.
12. Dropping off at a different depot. Unauthorised drop-off to a depot other than that contracted for (as stated on the rental agreement) will result in a fee being charged to the renter of AUD$750.00 in addition to the daily rate.
13. EARLY DROP-OFF: There will be no refund for early termination of a rental or Hire Agreement for any reason. There is no refund available for the unused portion of the rental should the vehicle be returned earlier than contractually agreed on the rental agreement signed by the renter.
14. Wrongful drop off location. If a vehicle is left at any place other than our depots, pick-up fees will be charged at AUD$75.00 per hour for the retrieval of the vehicle.
15. CANCELLATIONS: Cancellation fees apply as follows:
· If cancelled over 30 days prior to pick-up date: AUD$200 (Deposits up to AUD$200 are non-refundable).
· If cancelled within 7-29 days of pick-up date: 50% of the full rental charges.
· If cancelled 1-6 days prior to pick-up date: 75% of full rental charges.
· If cancelled on the day of pick-up or no show: No refund available
No commission will be paid on cancellation fees.
16. VEHICLE SUBSTITUTIONS: CAMPERMAN reserves the right to upgrade to a higher rated vehicle at no extra cost.
17. DAILY HIRE CONDITIONS: CAMPERMAN calculates the hire of a vehicle on a per calendar day basis (within depot hours) i.e. irrespective of the time of collection or return within those hours. When calculating the number of days a vehicle is rented the day of pick-up is counted as the first day of the rental. The day of drop-off is counted as the final rental day.
18. WHERE THE HIRER WILL RETURN THE VEHICLE: THE HIRER will return the vehicle to the CAMPERMAN location set out on the Rental Agreement. THE HIRER understands that there will be an extra charge of AUD$750.00 if THE HIRER returns the vehicle to a different location. This is non-negotiable.
19. DRIVERS: A current motor vehicle driver's licence is required and must be produced on pick-up.
20. UNAUTHORISED AND PROHIBITED USE:
The following persons must not drive the Vehicle
· Any person who is not identified on the Rental Agreement
· Any person whose blood alcohol concentration exceeds the lawful percentage.
· Any person whose driver's licence has been cancelled or suspended.
· Any person who is under the influence of legal or illicit drugs.
· Any person who holds a learner's permit or a probationary license.
All insurance cover will be void if any of the above terms are breached.
21. DRIVERS AGE: The minimum age for drivers is 18 years. The maximum age is 75 years. Medical certificates for drivers over the age of 75 are required
22. CREDIT CARD TRANSACTIONS: We accept MasterCard, Visa Card, Australian Bankcard and Eftpos. All transactions will be conducted in Australian Dollars. Pound Sterling and Euros can be accepted by direct credit to our international Pound and Euro currency accounts.
23. FINANCIAL OBLIGATIONS: By entering into the Rental Agreement, The HIRER authorises and agrees that CAMPERMAN will charge The Hirer's credit card or other credit card provided by The HIRER with a security bond and/or deposit (a credit card imprint authorised but not processed, and held for the duration of the rental), and that The HIRER will pay on demand any balance of the following charges:
· All Rental charges specified on the Rental Agreement.
· All charges incurred by CAMPERMAN in respect of parking or any other traffic violations during the period of the rental. (These will be charged to the Hirer's credit card plus an AUD70.00 administration fee per fine whenever CAMPERMAN becomes aware of such violations).
· The renter is totally responsible for all loss of, or damage to the motor vehicle (including loss of use) cost of the vehicle, legal expenses, towing and recovery charges where:
· The vehicle is totally or partially immersed in water regardless of the cause.
· The interior of the vehicle is damaged (regardless of cause).
· The vehicle is damaged by driving it under or into an object lower than the height of the vehicle. Please be careful when parking under trees or when entering a building that the height available is higher than the height of the campervan or motor home.
ADDITIONAL NOTE: When cash is tendered as payment for the total rental, damage protection and bond, three forms of identification are required: Plus a credit card imprint is required for traffic violations administration fees.
· Driver’s license.
· Two Personal references or passport.
· Bank or solicitor reference
24. WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT: The charges as set out herein are not final. Should a written and/or a calculation error occur, THE HIRER authorises CAMPERMAN to charge their credit card for any shortage, or in case of overpayment, receive payment from CAMPERMAN.
25. TAXES and CHARGES: Financial charges as well as the 10% GST are included in our rental rates.
26. GAS: The gas bottle supplied is to be refilled by the HIRER as and when required. The gas bottle is not full at check out
27. FUEL: The fuel (Unleaded Petrol) tanks are to be refilled by the HIRER as and when required. CAMPERMAN will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures. The fuel tank is not full at check out and can be returned the same way.
28. CAMPERMAN'S LIABILITY: CAMPERMAN will not be liable to The HIRER for any loss, damage or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being as described in an Agent’s brochure, or by the vehicle not being suitable for The Hirer's purposes. The photos on our website are taken by the staff of Camperman Australia and are updated yearly. CAMPERMAN will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc, nor for any personal injury or damage to The Hirer's property caused thereby.
29. TYRE DAMAGE: The Hirer's insurance policy has an AUD$500.00 excess. Tyre damage, flat tyres, spiked tyres are at the cost of the renter. Average tyre prices in Australia are AUD$125.00, so please take care of the vehicle's tyres. The renter will be responsible for tyre damage and windscreen damage up to $500.00. Windscreen chips are charged at $42.50 per chip. Windscreen replacements are at $195.00.
30. AGENT NON PAYMENT: In the case of non-payment to CAMPERMAN of payments made by The HIRER to an AGENT, THE HIRER hereby agrees to make full payment for the gross amount of the rental prior to the pick-up of the vehicle.
31. MAXIMUM NUMBER OF PASSENGERS: The HIRER agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on the Rental Agreement or as dictated by licensing authorities. CAMPERMAN will not accept any liability if these Terms are breached.
32.
|