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ACE RENTALS – BRISBANE

TERMS & CONDITIONS

“Ace Tourist Rentals are a Brisbane based car rental company offering car hire for visitors to the greater Brisbane area including the Sunshine Coast and the Gold Coast”

UNLIMITED KILOMETERS

The rates quoted include UNLIMITED kilometers within the allocated area (see ‘Area of Use’).

DRIVER’S LICENCE

All drivers should hold a valid full driver’s licence (not provisional or learners). A current acceptable overseas, Australia or International licence is required from all intending drivers.

ADDITIONAL DRIVERS

A charge will apply for each additional driver.

RENTAL DURATION

Minimum 24 hours from time of pick-up. Additional hours are charged at $10.00 per hour up to 3 hours and a full day thereafter. Payment is to be made at commencement of hire by either cash, traveller’s cheque or credit card.

AREA OF USE

Vehicles must remain within a 250km radius of Brisbane City or otherwise all waivers will be void due to breach of contract. Please be aware that the following areas do fall within our authorised area of use –

to the north (Sunshine Coast and Hervey Bay)

to the south (Northern New South Wales including Byron Bay and Lismore)

and to the west (Toowoomba).

COLLISION DAMAGE WAIVER (CDW)

Hireage includes full comprehensive insurance. Insurance excess of $2100.00 for hirers over 25 years and $2500.00 for hirers 21-25 years applies. A waiver of $12 per day may be paid to reduce the excess for Hirers over 25 to $350 and 21-25 years to $650. Windscreen insurance is not included.

TYRE & WINDSCREEN PROTECTION (TWP)

This protection covers tyres, punctures, windscreen cracks and replacement screens (excluding People Movers and Mini Buses), provided vehicle is used within the terms of the contract. (Wheel Rims and Trims are covered under CDW). Repairs may only be carried out with the authorisation of Ace Car Rentals. No reimbursement will be made if tyres or windscreens are repaired without written authorisation from Ace Car Rentals. This protection is available for an additional daily fee. We recommend that this be taken at an additional charge.

EARLY RETURNS

The term of hire shall be for the period of time described in the Agreement.

No refund available if vehicle is returned before date shown on contract.

(Exceptional circumstances will be considered by Ace Rental Cars Management)

GOODS & SERVICES TAX

Goods and Services Tax (GST) is included in all prices quoted on this Website.

ROADSIDE ASSISTANCE

We provide a complimentary 24-hour vehicle breakdown service through RACQ. A toll free telephone number is provided in our “In car information guide”. Please note that a call-out for driver error, i.e. keys locked in car or out of fuel, will incur a AU$55 service fee and any additional costs relating to driver error.

FUEL

Vehicles are supplied full of fuel. If you choose to return the vehicle with less petrol than supplied at the time of Rental, Ace Rentals will provide a re-fuelling service at your expense. This cost is $2.20 per litre.

STREET DIRECTORIES & MAPS

We provide, with compliments, a street directory covering Gold Coast, Brisbane and Sunshine Coast. A replacement fee will be charged for non return.

GPS NAVIGATION UNITS

GPS Navigation Units are available as an optional extra (minimum 3 day rental). Please note that loss or damage to GPS Unit will result in a $500.00 replacement fee being applied.

PAYMENT

Upon confirmation of your booking, a 5% non-refundable deposit will be processed.

CANCELLATIONS

Cancellations made within 24 hours of commencement of hire period will incur a penalty fee of one day’s rental. Cancellations where the vehicle collection point was Brisbane, Coolangatta or Maroochydore Airports, will be subject to applicable relocation charges.

BABY SEATS

Please note: If requested, we provide Baby & Booster Seats for rent. Although we supply all attachment items (such as straps & bolts), we DO NOT connect the seats as many of our customers prefer to ensure that their very precious passengers are safely secured. To that end, should you be arriving to a location, such as the Airport, where the vehicle may be left for your collection, then the items will be left on the back seat of the vehicle for you to secure.